Refund policy
Return & Refund policy
Every piece at The Merchant's Wife has been hand-selected because of its previous life; meaning each piece has been previously lived in, and each piece (to varying degrees) will bear evidence of this.
We want to match our pieces with people who will cherish them, so please look at all photographs closely and read all of the listing's corresponding details. Details have come from what the previous owner, estate or auction house have told us and our own research. Please also reach out with any questions you may have. We know it is difficult shopping online, and we would be very happy to help.
Due to the nature of our small business:
**Every piece is sold as found and as final sale. All sales are considered final unless the item arrives materially different from its description or damaged in transit.**
Damaged in Transit: Photograph the piece and its packaging immediately upon opening (even before trying it on), and email info@themerchantswife.com within 48 hours of delivery. Claims made after this window or without photographic proof of the original packaging cannot be honoured.
Not as Described: If a piece is not as described (by either photograph or written description), contact us within 72 hours of delivery for a commercially reasonable resolution: repair or return, at our sole discretion.