Shipping policy

Every piece that leaves the studio has survived decades, even centuries, and we are not about to let it meet its end in a mailbox.

Within Canada

For now we only ship within Canada.

Standard Orders (under $500 CAD)

Shipping is calculated at checkout based on your location and the service available for your order.

Unless otherwise indicated, orders are shipped using a tracked Canada Post service. Where available and appropriate, we purchase additional coverage for the value of the shipment.

All Other Orders ($500 CAD and above)

These pieces qualify for free shipping and will be delivered via tracked Canada Post service, fully insured and with Adult Signature Required. No exceptions. Someone 18 or older must be present to sign for it.

Processing & Delivery

Orders are generally shipped within 3 business days of purchase.

Once your order has shipped, we'll email you the tracking information. Delivery times are estimates and may vary by destination, carrier conditions, weather and the service selected.

Once a package has been handed to the carrier, it is outside our control.

We are unable to redirect or reroute a package after it has shipped. If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or multiple unsuccessful delivery attempts, any additional shipping cost to resend the package is the customer's responsibility.

Delivery & Customer Responsibility

Please use a secure delivery address where someone will be available to receive your package.

For orders requiring signature, the carrier's delivery record and signature will form part of our delivery records.

We recommend that customers inspect the package before opening it. If the package appears damaged, please photograph the exterior and packaging before opening it and contact us as soon as possible.

Fraud & Security

Because we sell one-of-a-kind jewellery, orders may be subject to additional verification before shipment. This may include confirming billing and shipping information or contacting you by email or telephone.

We reserve the right to delay shipment while an order is being verified and to decline or cancel an order where we reasonably believe there is a risk of fraud, unauthorized payment, identity misrepresentation, or other payment or security concerns.

Orders may also be declined where the requested delivery arrangement is inconsistent with our shipping or insurance requirements, including shipments to certain freight-forwarding or package-forwarding addresses.

If we cancel an order before shipment, we will refund the amount paid in accordance with applicable law and the terms of the transaction.

 

Questions before you order? Send a note to info@themerchantswife.com. We will get back to you as soon as possible.